HOTEL SOLARIA IN OBERTAUERN

GENERAL TERMS AND CONDITIONS

Information about COVID-19

In view of the unpredictable development regarding COVID-19, we declare the following for bookings which are concluded directly with us – i.e. not via external booking channels such as Booking.com and not via tour operators:

Should at the time of the booked stay
(until at least 48 hours before arrival)

there are no cancellation fees. For this case we offer you the possibility to postpone or cancel the stay free of charge. A deposit paid remains as a credit with unlimited duration for a further stay in our house.

For all other reasons of cancellation – also in connection with Corona “Covid 19” – we recommend that you take out appropriate travel insurance. We recommend that Hotel Cancellation Plus Package of Europäische Reiseversicherungwhich has extended its recognized reasons for cancellation has extended its coverage to include this. You can conveniently take out this insurance when you book your room. In addition, our booking and cancellation conditions apply.


Booking and cancellation conditions

With the booking of a room by the guest and the subsequent sending of the booking confirmation, an accommodation contract is concluded between the guest and the accommodation provider in accordance with the Contract conditions of the Austrian hotel association closed.

To secure the contract, we require a deposit of 30% (maximum EURO 100,- per person) of the booked price no later than 7 days after booking – or by a date specified in the booking confirmation. The bank details for the transfer of the deposit will be given with the booking confirmation.

Arrival and departure: The booked rooms are available from 14.00 on the day of arrival. On the day of departure we ask you to vacate the rooms by 10.30 a.m. at the latest.

We strongly recommend that you purchase hotel cancellation insurance, as the following cancellation fees will apply in the event of a cancellation:

In case of departure before the booked date of departure (notification by 10:00 p.m. of the day before at the latest, the rooms must be vacated by 10:30 a.m.) or arrival after the booked date of arrival, 90% of the agreed room rate will also be charged for the remaining nights.

In the case of short-term bookings (also by telephone), an accommodation contract is also concluded according to the Austrian hotel contract conditions. Therefore, the same cancellation fees apply in case of cancellation or no-show.

Telephone reservations without a deposit can only be held until 6:00 p.m. on the day of arrival, provided we have not received notification of a later arrival.

Otherwise, the Contract conditions of the Austrian hotel association .

Payment: You are welcome to pay your bill in cash, with ATM card or with credit card (MasterCard and Visa).