General terms and conditions of the Hotel Solaria in Obertauern

Booking and cancellation conditions

With the booking of a room by the guest and the subsequent sending of the booking confirmation, an accommodation contract is concluded between the guest and the accommodation provider in accordance with the terms and conditions of the Austrian Hotel Association.

To secure the contract, we require a deposit of 30% (maximum EURO 200,- per person) of the booked price within 7 days of booking – or by a date specified in the booking confirmation. The bank details for the transfer of the deposit will be provided with the booking confirmation.

Arrival and departure: The booked rooms are available from 14.00 on the day of arrival. On the day of departure we kindly ask you to vacate your room by 10.30 am at the latest.

We strongly recommend that you take out hotel cancellation insurance, as the following cancellation costs will be incurred in the event of cancellation:

• Free cancellation up to 3 months before arrival. A deposit paid will be credited towards a future stay within the next 12 months.
• Cancellation from 3 months to 1 month before arrival: A cancellation fee of 40% of the booked room price will be charged.
• Cancellation from 1 month to 1 week before arrival: A cancellation fee of 70% of the booked room price will be charged.
• Cancellation from 1 week before arrival: A cancellation fee of 90% of the booked room price will be charged.

In the event of departure before the booked departure date (notification by 22:00 on the previous day at the latest, rooms must be vacated by 10:30) or arrival after the booked arrival date, 90% of the agreed room price will also be charged for the remaining nights.

In the case of bookings made at short notice (including by telephone), an accommodation contract is also concluded in accordance with the Austrian Hotel Contract Conditions. Therefore, the same cancellation fees will be charged in the event of a cancellation or no-show.

Reservations made by telephone without a deposit can only be held until 18:00 on the day of arrival, unless we receive notification of a later arrival.

Otherwise, the terms and conditions of the Austrian Hotel Association apply.

Payment: You are welcome to pay your bill in cash, by debit card or credit card (MasterCard and Visa).

Please note that no deduction can be made for meals not consumed. Half board begins with dinner on the day of arrival and ends with breakfast on the day of departure.