When any room is booked by a guest and the confirmation e-mail is sent by the hotel, a contract of accommodation according to the terms and conditions set by ÖHVB is made between both parties.
As a collateralization of this contract, we need a deposit, which is 30 % (at most € 100 per person) of full charge, within 7 days after we received your booking, unless a date is specified in the confirmation e-mail, in which case the deposit is to be made by the date specified. Our banking connection can be found in your confirmation e-mail.
Arrival and departure: Your booked rooms will be available at 2:00 pm on the day of your arrival. On your day of departure, we politely request you to clear the room by 10:30 am
We highly recommend getting travel insurance and cancellation check, as in case of cancellation, you may be faced with the following fees:
- Cancellation up to 3 months before scheduled arrival: Deposits made will be kept as a credit entry for future stays within the following 12 months.
- Cancellation 3 months up to one month before scheduled arrival: a cancellation fee in the amount of 40% of full price will be charged.
- Cancellation 1 month up to one week before scheduled arrival: a cancellation fee in the amount of 70% of full price will be charged.
- Cancellation less than a week before scheduled arrival: a cancellation fee in the amount of 90% of full price will be charged.
In case of departure before previously scheduled date of departure (notification by 10 pm the previous day, rooms must be cleared by 10:30 am) or arrival before previously scheduled date of arrival, you will also be charged 90% of actual room price.
With a last-minute booking (also by phone call), a contract according to terms and conditions of ÖHVB is made as well. In case of cancellation, you will be faced with the same cancellation fees.
Reservations made by phone call without deposits can only be kept until 6:00 pm on the day of arrival, unless we are notified of a later arrival.
Besides that, the terms and conditions of ÖHVB apply.
Cash-free payments can be made with all European debit cards. Unfortunately, we do not accept credit cards.
Travel Insurance/ Cancellation Check
Along with your confirmation e-mail, you will receive an offer for travel insurance and cancellation check by Europäische Reiseversicherung. If you want to get travel insurance, send us the specified insurance sum along with your deposit. You will receive the insurance policy along with your confirmation of payment. Info: https://service.europaeische.at/en/service/cancellation-check/ https://service.europaeische.at/doc/de/Gesamtinformation_HotelstornoPlus-HOSPL_2012-DE-001.pdf